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Bambu Recovery & Medical Wellness

FAQ

Questions, answered

The 17 things patients ask us most — about booking, recovery, paying and what happens when you get here. If yours isn't below, call us.

Booking & appointments

  • How early should I arrive?

    Please arrive 10 minutes before your appointment for check-in and preparation. Late arrivals may result in a shortened session, and the full service fee applies.

  • What is your cancellation policy?

    Cancellations and reschedules must be made at least 24 hours in advance, through our booking system or by calling the office. Appointments cancelled with less than 24 hours' notice, and no-shows, are charged a $40 fee to the card on file.

  • Do you take walk-ins?

    Yes, walk-ins are welcome — but availability is never guaranteed, especially on weekends. Booking ahead is the safer option.

  • What are your hours?

    Monday to Friday 9:00am–8:00pm, Saturday 9:00am–4:00pm, and Sunday 10:00am–2:00pm. We are open all seven days; Sunday hours are shorter and fill first.

  • How soon can I be seen?

    Live availability is in our booking system, which shows real openings across all seven days. If you need something urgently, call us and we will tell you honestly what we can do.

Post-surgical care

  • When can I start after surgery?

    That is your surgeon's call, not ours. Every surgeon sets their own timeline — some clear patients within days, others wait weeks. Bring the instructions you were given at discharge, and we will work within them.

  • Do I need clearance from my surgeon?

    Yes. We ask for your surgeon's clearance before beginning hands-on post-surgical work. It protects your result, and it means your care here supports what they did rather than working against it.

  • How long do I have to use my sessions?

    Post-operative services must be used within 90 days of purchase. All sales are final.

  • Can someone come into the room with me?

    For your safety and comfort during recovery, companions are not permitted in the treatment room unless medically necessary. Unsupervised children are not allowed on the premises.

  • Do you offer in-home sessions?

    Yes, for selected post-surgical services. They are useful in the first days after surgery, when getting to the clinic is the hardest part. Availability is limited — call to arrange one.

Payment, financing & insurance

  • What payment methods do you accept?

    Visa, Mastercard, American Express, Discover, debit cards, cash and check. We also accept Buy Now, Pay Later options.

  • Do you offer financing?

    Yes — we work with financing providers so treatment can be paid over time rather than up front. Call us and we will walk you through the options that apply to your treatment.

  • Do you take insurance?

    Coverage for post-surgical recovery care varies a great deal by plan, and most cosmetic-related care is not covered. Rather than guess, call us with your specific situation and we will tell you honestly where you stand before you book anything.

  • Do you sell gift cards and packages?

    Yes. Both are available through our booking system — gift cards for any service, and packages for treatments usually done in a series.

At the clinic

  • Where are you located and is there parking?

    We are at 16000 Park Ten Place, Suite 401, Houston, TX 77084, just off I-10. Parking is free on site.

  • What languages do you speak?

    We serve patients in English, Spanish and Portuguese.

  • Is the clinic accessible?

    Yes, the facility has disabled access. If you need specific accommodations after surgery, tell us when you book and we will prepare for it.

Still not answered?

Call us. We would rather spend ten minutes on the phone than have you book something that isn't right for where you are.

Ready when you are

Ready when you are

Most questions get easier once someone looks at your actual situation. That's what the first session is for.

  1. 1Book online or call — we're open seven days a week.
  2. 2Bring your surgeon's instructions if you're post-op.
  3. 3We'll tell you what's appropriate for your stage.
  • Free parking on site
  • English, Spanish & Portuguese
  • Walk-ins welcome